Free support policy includes troubleshooting, technical assistance with the product only. It does not include any customization, additional features integration or concerns about third-party plugins compatibility.
But, support is applied to plugin(s) we have developed and integrated ourselves. We appreciate your understanding!
You can expect answer within 24-48 hours, usually as soon as possible in the order they were received.
Additionally, if any support ticket has no response from the app owner for more than 7 days, that support ticket will be closed by default. However, if you need further assistance, you can create a new ticket.
All support requests are being processed on business days (Monday to Friday) from 9:00 to 18:00 (GMT +1). We are in GMT+1 time zone. We address all the support queries 5 days weekly on the first-come, first-solve basis (Sturdays & Sundays off).